FREQUENTLY
ASKED
QUESTIONS

First, complete the connect form; this will indicate your interest and intent so that we’re all on the same page and will improve therapeutic outcomes. Once our team has reviewed this document, we will be in contact with you via phone or email confirming your next steps to get paired with a therapist and to fill out your information all securely online! We’ll then give you a call to schedule the first appointment.

To reserve your preferred appointment time, we’ll ask you to cover half of the initial appointment fee at that time, the remaining balance will be charged the day of your session. Each session will be charged in full the day of your session unless you cancel 24 hours in advance.

We are located in Memphis, Tennessee and licensed to offer therapy in person or virtually for any resident living in Tennessee. Anyone seeking therapy that is not a resident of Tennessee must travel to see us in person as the virtual option is not available for non TN residents.

Hours offered vary depending on your provider but typically hours are offered Monday-Saturday. For further clarification or questions about coaching for out of state residents, you can always reach us via email: admin@navigatingcouragecac.com

While we do specialize in adult men's mental health, we also have providers that work with women as well. Please complete a connect form and review our team page to identify those clinicians.

We believe that up-front knowledge helps establish the expectation of what’s to come and promotes honest and open conversation about the provider-client relationship. Investing in your mental health today will pay dividends for years to come. Individual Therapy ranges from $75–$225 and is subject to be evaluated on a yearly basis.

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Navigating Courage primarily operates as a private-pay practice, which allows us flexibility, privacy, and a more personalized therapeutic experience.

• We accept Direct Pay and HSA/FSA accounts

• We are in-network with Cigna and Aetna

• Session fees range between $75–$225/session based on your service provider

We are happy to discuss payment options and help you determine the best fit during your initial consultation.

We will provide you with a billing receipt that contains billing codes and time spent so that you can submit a claim to your insurance company for reimbursement. See the question below to find out how to do that.

Yes! Our therapy services are considered appropriate medical expenses and can be paid for using your Health Savings Account (HSA) or you Flexible Benefits (Flex). This means you get to use pre-taxed dollars to obtain the best mental health services in the Metroplex.

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Make sure to keep all receipts. You can submit them to your insurance company for reimbursement or to be counted towards your deductible for the year.

At Navigating Courage, we pride ourselves on providing great individualized mental healthcare that is transparent and collaborative. For payment, we accept direct pay and HSA/FSA. Concerning health insurance, we accept Aetna and Cigna.

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Navigating Courage enjoys spending the needed time and attention with their clients, free of any restrictions. We recognize that many of our clients have other insurance providers, thus we work diligently to be good stewards of your time, money, and resources and have built processes (like e-mail and online scheduling) to make your life easier. We provide complete receipts for submission to your insurance company if you have out of network benefits.

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We encourage everyone to submit the receipt we give you (called a Superbill) to your insurance. More companies are providing reimbursement and/or counting it towards your healthcare deductible.

While we are currently only contracted with Aetna and Cigna, if you are interested in seeking reimbursement, we recommend submitting a claim to your insurance company. Many of our clients get full or partial reimbursements or have the costs counted towards their deductibles.

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First, start by going to your insurance company’s website. Find the form associated with Out-of-Network claims and fill it out. Next, take the Superbill (a receipt with the information necessary to submit a claim) that we provide at your appointment and combine it with your form. Follow the instructions on how to send these documents to your insurance company.

It all depends on what you’re being treated for (your presenting concerns) and the type of treatment course your clinician wishes to use. Clinicians typically meet with you for 50 minutes each session. Make sure to inquire about typical times for your provider so that you go into the treatment knowing the expectations.

There are some agreements between clients and mental health providers that span years while others are just a few months; it all depends on when you’re beginning to feel better and what your treatment goals are. The use of therapy can ebb and flow and be used as needed, but we do recommend that you stick to a routine schedule when first starting to get momentum going.

We ask that all appointments are cancelled or rescheduled at least 24 hours in advance of the scheduled appointment to avoid cancellation fees. There will be a late cancellation fee of the full session fee if cancelled the same day the appointment.

If a client does not show up for an appointment without any notice, they will incur a fee equal to the full cost of the appointment. We will cancel appointments, without penalty, when there is a closure or delay due to adverse weather. Additionally, if there are extenuating circumstances we are happy to work with each client on a case-by-case basis.

As an outpatient practice, your Navigating Courage provider may refer you to a higher level of care, including IOP, PHP, or inpatient depending on the severity of your symptoms. Since those higher levels of care will often interfere with work commitments, asking for FMLA accommodations may be appropriate. This should be initiated with your therapist in that particular program.

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Family and Medical Leave Act (FMLA) paperwork in the mental health outpatient setting is uncommon because outpatient appointments don’t often conflict with work requirements. In fact, many of our treatment plans encourage continued work as it provides structure, organization, and a sense of accomplishment. We encourage you to discuss your concerns directly with your provider before requesting these forms. Navigating Courage providers have individual discretion over completion of any forms and may decline at any time.

Completion of these forms will incur an additional fee.